Our Refund Commitment
At cozyearthsale.com, we want you to be completely satisfied with your luxury bedding and loungewear purchase, which is why we offer a straightforward and customer-friendly 60-day return policy. We understand that comfort is personal, and sometimes a product may not meet your expectations—whether it’s the texture of the fabric, the fit of the loungewear, or the feel of the bedding—and we want to make the return and refund process as simple and hassle-free as possible, so you can shop with confidence for all your home comfort needs.
Return Eligibility & Window
The 60-day return window begins on the date you receive your order, giving you ample time to experience our luxury bedding and loungewear, check their quality, comfort, and fit, and ensure they meet your standards. To qualify for a refund, items must be returned in their original condition—unopened, unused, and in their original packaging—to ensure they can be resold. This helps us maintain the high quality of our products for all customers, ensuring everyone gets to receive authentic, premium comfort items in their best condition.
Return Process & Refund Timelines
To initiate a return, please contact our support team via email at
[email protected] to request a return authorization. Our team will guide you through the simple return process, providing clear instructions to ensure your return is processed smoothly. We offer global free shipping for returns as well—you will not incur any additional fees to send back eligible bedding or loungewear items. Once we receive and inspect your returned items, we will promptly approve your refund if they meet our eligibility criteria.
Refund Details
All refunds are processed exclusively in USD and will be credited back to your original payment method within 5 to 10 business days of approval. Items that are damaged, opened, used, or not in their original packaging may not qualify for a full refund, as we cannot guarantee their quality or comfort for future customers. We keep our refund process fair and transparent, aiming to resolve every request respectfully and efficiently. Our goal is to ensure you can shop with confidence, knowing that if you’re not completely satisfied with your luxury comfort purchase, we’re here to help.
